We have a very friendly cancellation and refund policy for all cancellation and refund request please reach out to us through our ‘Contact Us’ Page.
You can cancel your service order any time before the work on your device has started.
You can cancel your product order any time before the product is delivered to you or at the time of order delivery, you can refuse to take delivery.
All Cash on Delivery orders refunds will be refunded by either an at par cheque or by bank transfer. No Cash will be provided All Credit Card / Debit Card or any other online transactions will be refunded by the same channel or by cheque or bank transfer Please allow 3-10 days for refunds to reach you. The time depends on the channel and the beneficiary banks internal processing time.
Once the product is opened or the service is considered delivered, the order cannot be cancelled. You can however claim a warranty as per our warranty policy. All refunds are processed after internal verification. Servicetec reserve the right to full and partial refunds based on the condition of the product or the service.
The refund or cancellation may be denied if
1. Product is damaged by improper use
2. Any item missing
3. Timelines not met
TVS Electronics is committed to earn the highest levels of satisfaction and trust of its customers by delivering defect free products and services, on time, every time, whose performance and value exceed the expectations of our Customers.
We accomplish this by practicing TQM as our way of management to:-
By way of example, and not as a limitation, you shall not (or permit others to) either (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any content using any communications service or other service available on or through the Service, that:
(i) Infringes any patent, trademark, service mark, trade secret, copyright, right of privacy or publicity or other right of any other person or entity;
(ii) Includes video or a photograph of another person or an identifiable location that you have posted without that person’s or the owner of such location’s consent;
(iii) Is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, torturous, obscene, offensive, sexually explicit or profane, depicts nudity, unlawful activities, death or violence, or encourages conduct that could constitute a criminal offense;
(iv) Constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (‘spamming’);
(v) Involves commercial activities and/or sales without Servicetec’s™ prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes;
(vi) Displays an advertisement, or accepts payment or anything of value from a third person in exchange for your performing any activity on or through the Service on behalf of that person, such as posting commercial content, or posting blogs or bulletins with a commercial purpose;
(vii) Contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data or other information of TVS Electronics Limited or any third party; or impersonates any person or entity, including any employee or representative of Servicetec™
Apart from the above mentioned terms and conditions, you shall not:
(i) Take any action that imposes or may impose (as determined by Servicetec™ in its sole discretion) an unreasonable or disproportionately small strain on Servicetec’s infrastructure;
(ii) Interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; or
(iii) Bypass any measures Servicetec™ may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service).
You as a ‘User’ shall not (directly or indirectly):
(i) Decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the limited extent applicable laws specifically prohibit such restriction,
(ii) Modify, translate, or otherwise create derivative works of any part of the Service or as explicitly provided on the Site, or
(iii) Copy, rent, lease, distribute, or otherwise transfer any or the rights that you receive hereunder.
Apart from the above terms and conditions, you shall abide by all applicable local, state, national and international laws and regulations.
You shall not:
(i) Procure or use Servicetec™ username of another person with the intent to impersonate that person;
(ii) Use of Servicetec™ username of another person other than you without appropriate authorization;
Servicetec™ reserves the right to refuse registration of, or cancel a Servicetec™ username in its sole discretion. You are solely responsible for activity that occurs on your account and shall be responsible for maintaining the confidentiality of your Servicetec password. You shall never use another user’s account without such other user’s express permission. You will immediately notify Servicetec in writing of any unauthorized use of your account, or other account related security breach of which you are aware.
All trademarks, service marks and trade names of Servicetec™ used in the Site or the Service are trademarks or registered trademarks of TVS Electronics Limited. iPhone, iPod, and iPad are all trademarks of Apple Inc., and of Apple Inc. alone.
Servicetec™ is an independent service provider. Servicetec™, its affiliates and each of its, and its affiliates’ employees, contractors, directors, suppliers and representatives, are in no way, shape, or form affiliated with Apple Inc. or any Orignal Equipment Manufacturer unless stated explicitly.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SERVICETEC MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY SITES LINKED TO THIS SITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY
(I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT,
(II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICE,
(III) CONSEQUENCES OF USING THE SITE OR YOUR EXPOSURE TO ANY CONTENT OR USER SUBMISSIONS ON THE SITE,
(IV) UNAUTHORIZED DISCLOSURE OF IMAGE, INFORMATION OR DATA THAT RESULTS FROM THE UPLOAD, DOWNLOAD OR STORAGE OF USER SUBMISSIONS, OR
(V) STATISTICS PROVIDED TO YOU OR OTHER USERS OF THE SERVICE INCLUDING BUT NOT LIMITED TO SITE ACTIVITY, SEARCH RESULTS, OR CONTENT VIEWS. SERVICETEC™ IS NOT RESPONSIBLE FOR ANY SEARCH RESULTS OR RANKINGS OR THE ADDITION OF OR CHANGE TO ASSOCIATED METADATA OF CONTENT ON THE SITE.
SERVICETEC™, AND ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT:
(A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION;
(B) ANY DEFECTS OR ERRORS WILL BE CORRECTED;
(C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
(D) THE SITE OR THE SERVICE WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, OR
(E) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.
SERVICETEC™ DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED SITE OR FEATURED IN THE CONTENT OF THE SITE OR ANY BANNER OR OTHER ADVERTISING, AND SERVICETEC WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.
IN NO EVENT SHALL SERVICETEC™, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL THEORY WITH RESPECT TO THE SERVICE
(I) FOR ANY LOST PROFITS OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES ARISING FROM
(A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, OR
(B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO THE SITE AND USE OF THE SERVICE,
(II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR
(III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) INR 500.00
You shall defend, indemnify, and hold harmless Servicetec™, its affiliates and each of its, and its affiliates’ employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees and legal expenses that arise from
(i) Your use or misuse of, or access to, the Service;
(iii) The infringement by you, or any third party using your account, of any intellectual property, privacy, publicity or other right of any person or entity.
Servicetec™ may deliver notice to you by means of telephone call, e-mail, a general notice through the site, or by other reliable method to the address you have provided to Servicetec.
You and Servicetec™ agree that any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.
The Service may permit you to link to other websites or resources on the Internet, and other websites or resources may contain links to the Site. These other websites are not under Servicetec’s control, and you acknowledge that Servicetec is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply endorsement by Servicetec or any association with its operators. You further acknowledge and agree that Servicetec shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such Content, goods or services available on or through any such website or resource.
TVS Electronics Limited or TVSE is the owner of the brand Servicetec™ and the website www.servicetec.in, an Indian Company registered under the Companies Act, 2013 having its registered office at Jayalakshmi Estates, 29, Haddows Road, Chennai-600006.
Contact information: We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.
Payment and billing information: We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.
Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to Servicetec.in.
Demographic information: We may collect demographic information about you or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
Other information: If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information directly from you: We collect information directly from you both online or offline, when you use any of our services or products. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or offline or for other promotional purposes.
We use information to respond to your requests or questions: We might use your information to answer your questions or confirm you selection of service or any product either online or offline.
We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes: We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, you are automatically subscribed to our newsletter and SMS update once you have opted for any of our service or product.
We use information to send you transactional communications: We might send you emails or SMS about your account, any sales of product or service on website or offline through phones, email or at any of our stores. We use information as permitted by law.
We will share information with third parties who perform services on our behalf: We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers: We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners: This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email email@example.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third party sites
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Ms. Dilshad Begum H
TVS Electronics Limited, 8th & 9th Floor, Arihant e-Park, L. B. Road, Adyar, Chennai- 600020
Phone: 044-6688 8866
If you have any questions about this Policy or other privacy concerns, you can also email us at firstname.lastname@example.org
All Servicetec™ services are backed by a comprehensive, warranty as specified to you at the time of repairs. The warranty period may be different for each product or service that we offer
Scope of Warranty Coverage
Screen/LCD and any other repaired or replaced parts that malfunction, or do not work as intended or designed.
Warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, warranty is limited to the replacement of the parts. If parts and repair service were purchased, warranty extends to cover the labour cost of part replacement and any other repairs specifically resulting from the initial repair, except in the situations outlined below.
Warranty does not protect against
After Servicetec™ repairs the device, the warranty does not protect against:
Customers are advised to back up all data prior to repair attempt
Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair Existence of damage to the frame of device, as noted prior to the repair Water damage Jail broken devices.
Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Your repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the reparability of your device.
A NON-Working, damaged or severed home button/Bio-Metric scanner
The warranty is valid only for the specific device repaired and the original customer; it is not transferable across devices or if the device is sold or given to another individual.
If a customer device is irreparably damaged as a direct result of a repair attempted by Servicetec™ and payment has been rendered, the customer is entitled to a fully functional refurbished device of equal or greater value of the damaged device based on its model and condition as received and with the original repair issue resolved, or the monetary equivalent of fair market value of the device in that condition as determined by Servicetec™. If payment was not rendered for service, the repair quote shall be deducted from the value, or a refurbished device of the same damaged condition as received shall be offered. In order to receive a replacement device, the customer’s damaged device must be rendered to Servicetec™.
All customers requesting repair services agree to the following conditions:
Servicetec™ Work Authorization and Service Waiver
I authorize Servicetec™ to perform repair work on my iOS® or Android® or any other OS Device. I understand that the Servicetec™ repair specialists have been trained to perform iOS® or Android® or any other OS device repairs, but Servicetec™ and its affiliates are not an Authorized Service Provider (ASP) of any Original Equipment Manufacturer (OEM), and are in no way affiliated with any OEM, unless specified. Further, I agree to release, indemnify, and hold Servicetec™ and the owner company TVS Electronics Limited from liability for any claims or damages of any kind or description that may arise from any OS device repair work performed, unless it is caused by severe negligence of Servicetec™, or its agent.
I understand that Servicetec™ has no liability for any data loss, which may occur as a result of work done on my device. I also understand that I have the option to, and I am responsible for backing up the device before allowing Servicetec™ to work on my device in the event of any data loss and hardware or software failure.
I understand that repairs or technical support rendered by Servicetec™ may void manufacturer warranties for this iOS device. Servicetec™ and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed.
I further understand that it is my responsibility to inform Servicetec™ accurately with regard to the model description and condition of my device, as well as whether any modifications or repairs have previously been attempted or completed. A Servicetec™ repair specialist will perform a check-in diagnosis of my device to evaluate its condition. If the device arrives at Servicetec™ in noticeably different condition than previously described, I acknowledge that additional charges may apply. I understand that a Servicetec™ repair specialist will contact me to discuss the discrepancies and potential additional costs.
As the customer, I recognize that the careful shipping of my device to Servicetec™ is my responsibility. If the product arrives with further damage, or is lost in transit, I bear full responsibility for that risk of loss as the shipper.
If any device should be lost or damaged further than the condition it was released to Servicetec™ in, Servicetec™ ’s liability will be limited to the cost of repair or replacement of the device in its condition at the time of transfer to Servicetec™ based on current fair market value. Servicetec™’s liability for damages from any cause when it comes to repairing your product is limited to the cost of the repair service or a comparable replacement device. Servicetec™ and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, including any lost or damaged data, software, or lost profits or revenue of the customer.
As part of the repair services provided to the Customer (“You”), repair department is providing replacement parts (“Parts”) and accessories (“Accessories”) supplied by Servicetec™ (“Company”). Company is a third party obligor of service obligations to you under your agreement with Servicetec, regarding your use of, and rights related to, the Parts and Accessories.
Company warrants to you that from the date the Parts or Accessories are provided to you for a period as specified to you on your Bill/ Invoice/ Delivery Challan (“Warranty Period”), each Part and Accessory provided to you under this Agreement will be materially free of manufacturing defects. Company’s sole obligation, and your sole remedy, under this warranty is limited to, at Company’s sole discretion, repair or replacement of the defective Part or Accessory. This warranty is non-transferable.
Company’s obligations under this warranty are conditioned on your prompt notification to the Company of any warranty claim and complying with Company’s then-current warranty procedures provided to you. This warranty specifically excludes
(i) Any Part or Accessory that was altered, repaired, or modified by a party other than Company without Company’s prior written consent;
(ii) Any defects, damage or errors that
occurred after shipping by Company,
were the result of improper testing, installation, storage, mishandling, abuse, misuse, accident or causes other than ordinary use of the Part or Accessory, or
use of the Part or Accessory in conjunction with another product which is incompatible, or of an inferior quality;
(iii) Warranty claims by any individual other than you, or warranty claims after the Warranty Period; and
(iv) Any warranty claim for which Company determines that there is no defect in the returned Part or Accessory.
You must comply with the additional warranty and return procedures provided to you by Company. You assume risk of loss or damage to any Part or Accessory returned to Company for repair or replacement until delivery to Company.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE COMPANY, NOR THEIR SUPPLIERS OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE PARTS OR ACCESSORIES. ALL PARTS AND ACCESSORIES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, AND ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Limitation of Liability
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, COMPANY WILL NOT BE RESPONSIBLE OR LIABLE TO YOU UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY FOR ANY DAMAGES RELATED TO YOUR USE OF THE PARTS OR SERVICES, INCLUDING WITHOUT LIMITATION (A) FOR ERROR OR INTERRUPTION OF USE, LOSS OR CORRUPTION OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS; OR (C) FOR ANY AMOUNTS THAT ARE IN EXCESS OF THE TOTAL AMOUNTS PAID BY YOU FOR THE PART OR ACCESSORY FROM WHICH SUCH DAMAGE AROSE.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, AND accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.